New Changes in Consumer Protection Rules 2025
Legal Updates Law & Policy ChangesPosted by admin on 2024-01-18 18:30:00
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The
Ministry of Consumer Affairs has notified amendments to the Consumer Protection (E-commerce) Rules, 2025,
aimed at enhancing accountability and protecting consumer interests in digital
transactions.
Key Highlights of the New Policy Changes:
✅
Mandatory Seller Verification:
E-commerce platforms must verify all sellers before listing their products.
✅
Stronger Return & Refund Rules:
Platforms cannot impose arbitrary return/refund timelines. The rules now
mandate minimum 10-day return windows
for most product categories.
✅
No Dark Patterns:
Misleading advertisements, fake scarcity tactics (like “Only 1 left!”), and
pre-ticked boxes have been banned.
✅
Data Privacy Obligations:
Stricter rules introduced for platforms collecting customer data—ensuring
greater compliance with data protection norms.
Impact on Businesses:
E-commerce sellers, aggregators, and digital marketers must review their policies and contracts immediately
to avoid penalties.
At
Apex Advocates, we help businesses stay compliant with evolving legal standards
and consumer policies. Talk to us to review your online terms of service.